How to add attachment to the helpdesk ticket?

To add an attachment to the helpdesk ticket, follow the below steps: 1. In the App Dashboard, Go to Helpdesk. 2. Select the ticket from the list. 3. Open the ticket. In the top header, click on ‘Attachment’ Icon. 4. Click on Add (‘+’) Icon and select the file to attach. […]

How to close the helpdesk ticket?

To close the helpdesk ticket, follow the below steps: 1. In the App Dashboard, Go to Helpdesk. 2. Select the ticket from the list. 3. Open the ticket. In the top header, click on the rightmost ‘Sub Menu’ Icon. 4. Select ‘Close Ticket’ to close the ticket.

How to modify an existing helpdesk ticket?

To modify the details of the existing helpdesk ticket, follow the below steps: 1. In the App Dashboard, Go to Helpdesk. 2. Select the ticket from the list. 3. Open the ticket. 4. You can update Ticket Subject, Details, Add comments and Attachments to the ticket. 5. Click on Save button […]

How to add a helpdesk ticket?

To add a new helpdesk ticket, follow the below steps: 1. In the App Dashboard, Go to Helpdesk. 2. Click on Add (‘+’) Icon. 3. Fill the Ticket ‘Subject’ and ‘Details’. 4. If the complaint is general then select the checkbox stated ‘Community Ticket‘. When a ticket is marked as Community ticket […]

How to see Notice Board?

To view the Noticeboard, follow the below steps: 1. In the App Dashboard, Go to Notice. 2. You will see the list of Notices order by the published date. 3. Click on the Notice to view its information.