To add a new helpdesk ticket, follow the below steps:
1. In the App Dashboard, Go to Helpdesk.
2. Click on Add (‘+’) Icon.
3. Fill the Ticket ‘Subject’ and ‘Details’.
4. If the complaint is general then select the checkbox stated ‘Community Ticket‘. When a ticket is marked as Community ticket then this ticket is visible to all society members.
5. Click on ‘Attachment’ icon to attach the related documents.
6. Click on Save button when done.
For more details on Helpdesk, please view the below video.