How to Add a Helpdesk Ticket?

To add a new helpdesk ticket, follow the below steps:

1. In the App Dashboard, Go to Helpdesk.

helpdesk-ticket

2. Click on Add   Icon.

3. Fill in the Ticket Subject and Details.

4. If the complaint is general then select the checkbox that stated Community Ticket.When a ticket is marked as

  • Community ticket then this ticket is visible to all society members.

5. Click on the Attachment icon to attach the related documents.
6. Click on the Save  button when done.

 

For more details on Helpdesk, please view the below video.

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