1. In the App Dashboard, Go to Helpdesk.
2. Select the ticket from the list which needs to be assigned to the Vendor.
3. Open the ticket and in the ‘Assigned To‘ section, select the vendor from the list.
4. Click on Save button from top header.
5. The system will send the Email and SMS to the Vendor with the ticket details. Vendor can resolve the ticket once ticket is resolved.
For more details on Helpdesk, please view the below video.