How to assign helpdesk ticket to Vendor?

1. In the App Dashboard, Go to Tickets.
helpdesk-ticket
2. Select the ticket from the list which needs to be assigned to the Vendor.
3. Open the ticket and in the Assigned To section, select the vendor from the list.

4. Click on the Save button from the top header.
5. The system will send the Email and SMS to the Vendor with the ticket details. The vendor can resolve the ticket once the ticket is resolved.

For more details on Helpdesk, please view the below video.

Was this article helpful?

Related Articles

Leave A Comment?