A Resident is not allowed to change Apartment or Flat information. If your apartment information is incorrect or to update any Apartment information, please contact your management committee. They have the authority to change this information.
How do I hide my contact details from society members and public profile?
To hide your contact information from other society members, follow the below steps: Go to App Dashboard. From the top right corner, click on the submenu and select ‘User Settings’. Go to ‘Privacy’. Select the checkbox stating ‘Hide Contact’. This will hide your email and mobile number from everyone.
How do I change my display name?
To change your display name, follow the below steps: Go to App Dashboard. From the top right corner, click on the submenu and select ‘User Settings’. Go to ‘Profile’. Click on ‘Display Name‘ field and update the name. Watch the video to see how to change the display name.
How to change my Email ID?
To change your email id, follow the below steps: Go to App Dashboard. From the top right corner, click on the submenu and select ‘User Settings’. Go to ‘Profile’. Click on ‘Email‘ field to update the information. Enter the new Email ID and click Ok, the system will take you to the verification […]
How to signup for account in Neighbium?
To signup for the account in Neighbium Download the App from either PlayStoreor AppStore or you can access our WebApp. Open the App and sign up screen will appear. Enter your Mobile numberand click on Checkbox of (Service Terms and Privacy Policy). Click on the Next button when done. An OTP […]
How do I change my password?
To change your password, follow the below steps: Go to App Dashboard. From the top right corner, click on the submenu and select ‘User Settings’. Go to ‘Profile’. Click on Change Password field and it will open the dialog box to change the password. Click on ‘Ok’ once done. Watch the video […]
I forgot my password. How do I reset my password?
Follow the below steps to reset your password. On the Login Screen, click on ‘Forgot Password’ button. Enter your registered email id or mobile number and click ‘Next’. The system will send the ‘Password Reset Code’ to your email ID, if you have entered email ID in the previous step. […]
How to Add Attachment to the Helpdesk Ticket?
To add an attachment to the helpdesk ticket, follow the below steps: 1. In the App Dashboard, Go to Tickets. 2. Select the ticket from the list. 3. Open the ticket. In the top header, click on Attachment Icon. 4. Click on Add Icon and select the file to attach. 5. […]
How to Close the Helpdesk Ticket?
To close the helpdesk ticket, follow the below steps: 1. In the App Dashboard, Go to Tickets. 2. Select the ticket from the list. 3. Open the ticket. In the top header, click on the rightmost Sub Menu Icon. 4. Select Closed Ticket to close the ticket. 5. Click on Save button when done.
How to Modify an Existing Helpdesk Ticket?
To modify the details of the existing helpdesk ticket, follow the below steps: 1. In the App Dashboard, Go to Tickets. 2. Select the ticket from the list. 3. Open the ticket. 4. You can update Ticket Subject, Details, Add comments, and Attachments to the ticket. 5. Click on the Save button […]