How to Add Comments to the Helpdesk Ticket?

To add a comment to the helpdesk ticket, follow the below steps:

1. In the App Dashboard, Go to Tickets.
2. Select the ticket from the list.

3. Open the ticket. In the Add Comment section, add a comment and click Ok.

4. A comment is now visible in the ticket history just below the comment section.

5. Click on Save button when done.


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