How to Assign a Helpdesk Ticket to Management Committee Members?

1. In the App Dashboard, Go to Tickets.

helpdesk-ticket

2. Select the ticket from the list which needs to be assigned to the management committee members.

3. Open the ticket and in the Assigned To section, select the member from the list.

Assigned to Management Committee

4. Click on Save button from the top header.
5. The system will send an email, SMS, and notification to the member to resolve the issue.

For more details on Helpdesk, please view the below video.

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